Terms of Service
Welcome to DealFlatGo. By accessing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
These Terms of Service govern your use of DealFlatGo’s services. By using our platform, you acknowledge that you have read, understood, and agree to these terms.
2. Services Offered
DealFlatGo provides flat transaction support and deal assistance tailored to meet the needs of our clients. Our services include transaction facilitation, deal analysis, and customer support.
3. User Responsibilities
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. You agree to notify us immediately of any unauthorized use of your account.
4. Payment Terms
All fees for services rendered will be outlined in the service agreement prior to the commencement of services. Payments must be made as specified in the agreement to ensure uninterrupted service.
5. Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.
6. Limitation of Liability
DealFlatGo shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the maximum extent permitted by law.
7. Termination of Services
We reserve the right to terminate or suspend your access to our services at our discretion, without prior notice, if you violate these terms or engage in conduct that we deem inappropriate.
8. Amendments to Terms
DealFlatGo may update these terms from time to time. We will notify you of any changes by posting the new terms on our website. Your continued use of the service after such changes constitutes your acceptance of the new terms.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms shall be resolved in the competent courts of La Tour-de-Peilz.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email: custom@dealflatgo.com
- Phone: +41 21 944 95 01
- Address: Chem. du Levant 5, 1814 La Tour-de-Peilz, Switzerland
Terms of Return
At DealFlatGo, we understand that sometimes a purchase may not meet your expectations. Our return policy is designed to ensure that our customers feel confident and secure in their transactions. The following terms outline the return process and conditions applicable to your orders.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original packaging, and accompanied by a proof of purchase. Returns are accepted within 30 days from the date of delivery. Please note that certain items may be exempt from being returned, such as personalized products or digital downloads.
Return Process
To initiate a return, please contact our customer service at custom@dealflatgo.com or call us at +41 21 944 95 01 . Our team will guide you through the return process and provide you with a return authorization number, which is required to process your return efficiently.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over CHF 50, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 14 business days. Please note that the time it takes for the refund to appear on your account may vary based on your bank or payment provider.
Exchanges
If you would like to exchange a product for a different size or color, please follow the same return process. Once we receive your returned item, you can place a new order for the desired product.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
If you have any questions regarding non-returnable items, please reach out to our customer service team for further assistance.
Customer Support
Our dedicated support team is here to help you with any questions or concerns regarding returns. You can reach us at custom@dealflatgo.com or call us at +41 21 944 95 01 . Our office is located at Chem. du Levant 5, 1814 La Tour-de-Peilz, Switzerland, and we are available Monday to Friday from 9 AM to 5 PM CET.
Policy Updates
DealFlatGo reserves the right to modify this return policy at any time. Any changes will be reflected on our website, and we encourage you to review this section periodically to stay informed about our return terms.
Final Note
We appreciate your business and strive to provide the best service possible. Thank you for choosing DealFlatGo, where flat transaction support and deal assistance are our top priorities. Your satisfaction is our mission, and we are here to assist you every step of the way.